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Resources

Who's Responsible?

​Navigating through government layers is easier when you know who to contact

Did you Know about 311 Toronto?

For everything from Toronto Public Library hours to reporting a missed garbage pickup or a pothole, 311 Toronto is here to help!
 
Customer service representatives are available to answer your questions or fill a service request 24 hours a day, seven days a week. 311 customer service representatives have instant access to interpreters who speak more than 180 languages.

When you make a service request with 311, you will be given a reference number. You can call 311 anytime and a customer service representative will assist you. You can also track your service request online from the 311 homepage.

311 Toronto provides access for residents, visitors and businesses to create and track a service request, find information about City services or programs, and to search for service requests in your neighbourhood.

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